Your Questions, Answered
We know applying for a loan can feel complicated — but it doesn’t have to be. Here you’ll find clear answers to common questions about personal loans, repayments, eligibility, and the application process.
If you can’t find what you’re looking for, our friendly brokers are always happy to help.
About Personal Loans
What is a personal loan?
A personal loan is a fixed amount of money you borrow from a lender and repay over an agreed period, usually with regular weekly, fortnightly, or monthly repayments.
What can I use a personal loan for?
Almost anything — from buying a car or funding travel, to medical costs, home improvements, or debt consolidation. We’ll help you find the right loan for your purpose.
What’s the difference between secured and unsecured loans?
- A secured loan uses an asset (like your car or property) as security, often offering lower interest rates.
- An unsecured loan doesn’t require any collateral, making approval faster and simpler.
How much can I borrow?
That depends on your income, credit history, and personal situation. We’ll help you find a realistic amount based on what’s affordable for you.
Application Process
How do I apply for a loan?
Simply create an account, complete your application online, and we’ll match you with trusted Australian lenders.
How long does approval take?
Most applications are processed within 24–48 hours, depending on the lender and your circumstances.
Will applying affect my credit score?
A credit check is part of the process, but it won’t harm your score unless you apply for multiple loans at once. In fact, managing your loan responsibly can improve your credit over time.
Do I need to provide documents?
Yes — lenders may ask for identification, proof of income, and basic financial details to assess your application securely.
Rates, Fees & Repayments
How is interest calculated?
Interest is calculated based on your loan type, amount, and term. Secured loans often have lower rates, while unsecured loans may vary slightly depending on your credit profile.
Are there any hidden fees?
No — we pride ourselves on transparency. You’ll always see your rates, fees, and repayment details upfront before you accept any quote.
Can I repay my loan early?
Yes, many lenders allow early repayment with little or no penalty. We’ll help you find options with flexible terms.
How do I avoid late payment fees?
Set up automatic payments or calendar reminders. If you ever think you’ll miss a payment, contact us or your lender early — most are happy to help arrange a solution.
Loan Management
Can I top up my existing loan?
In some cases, yes — depending on your lender’s policy and your repayment history. Talk to us to explore your options.
What happens if I change jobs or income?
Let your lender know as soon as possible. We’ll help you update your details or adjust your repayment plan if needed.
Can I refinance my loan later?
Absolutely. Many clients refinance to access better rates or consolidate new debts.
Security & Support
Is my information secure?
Yes. We use bank-grade encryption and strict privacy standards to protect your personal and financial details.
Do I have to speak to someone to apply?
Not unless you want to. The process is fully online, but our brokers are here if you’d prefer personal guidance.
How can I contact support?
You can contact us via phone, email, or our online form. Our team is available Monday to Friday, 9am–5pm (AEST).
Still Have Questions?
We’re here to help. Whether you’re not sure which loan suits you best, want to compare options, or just need some guidance, our friendly team is ready to assist.
Get in touch today — we’ll answer your questions clearly and help you move forward with confidence.